Gaming is entertainment — it should never feel like a burden. vip1 believes every player deserves to play in a safe and informed environment. Our responsible gaming guidelines are here to help you stay healthy and happy.
Online gaming can be a great source of entertainment — but only when enjoyed in a controlled and mindful way. Responsible Gaming It means knowing your limits, sticking to a budget, and seeing gaming as a source of entertainment — not a way to earn money.
Vip1 believes that every player's wellbeing and peace of mind comes first. When gaming starts to affect your family, work, or finances in a negative way, it stops being entertainment — and that's when the right support makes all the difference.
On this page, we cover how to stay aware, what signs may indicate a problem, and the tools vip1 provides to keep you safe.
Keep in Mind: Gaming is for entertainment only. There are no guaranteed wins, and chasing losses by placing more bets only makes things worse.
Vip1's responsible gaming policy is built around one principle: player protection comes first. We believe gaming should be enjoyable, safe, and sustainable.
Vip1 offers a range of powerful player protection tools — all completely free and accessible at any time from your account settings.
Deposit Limit
Set a maximum limit on your daily, weekly, or monthly deposits. Once a limit is set, it takes effect immediately.
Loss Limit
Set a maximum loss limit for a given period. Once that limit is reached, no further bets can be placed automatically.
Session Time Limit
Limit the duration of each gaming session. When time is up, you will receive a reminder to take a break.
Cooling-Off Break
Pause your account for anywhere between 24 hours and 30 days. You will not be able to log in during this period.
Self-Exclusion
To take a long-term or permanent break from gaming, close your account. This action takes effect immediately.
Limit Decrease Takes effect immediately. However, the limit Increase Requests take effect after a 24–72 hour cooling-off period, ensuring the decision is made with full consideration.
Set limits based on your own financial situation. The table below will help you put together a realistic budget plan.
| Limit Type | Recommended Range | Time of Effect | Change |
|---|---|---|---|
| Daily Deposit | 2%–5% of Monthly Income | Immediate | Decrease is instant |
| Weekly Deposit | 5%–10% of Monthly Income | Immediate | After a 24-hour increase period |
| Monthly Deposit | 10%–15% of Monthly Income | Immediate | After a 72-hour increase period |
| Session Time | 1–2 Hours Maximum | Immediate | At Any Time |
| Loss Limit | 50% of Daily Deposit | Immediate | After a 72-hour increase period |
Monthly Income More than 15% Spending beyond your means on gaming is a warning sign. If you're crossing this threshold, it's time to reassess your limits.
The signs below indicate that gaming may be going beyond entertainment. If you notice these warning signs in yourself or someone you know, it is important to act quickly.
If you notice three or more of the signs above in yourself, it is time to Self-Exclusion Use it and seek professional support.
Ask yourself the questions below. Answer honestly — no one is watching. This self-assessment will help you become more aware of your own gaming habits.
1Have you spent more on gaming than your planned budget in the past month?
2Have you ever placed more bets to try to win back money you lost?
3Have your family or loved ones expressed concern about your gaming?
4 Do you feel restless or irritable when you are not gaming?
5Have you ever hidden the extent of your gaming from family or friends?
6Do you use gaming to cope with stress, sadness, or loneliness?
7Have you tried to cut back or quit gaming but found you couldn't?
8Have you spent money set aside for essential expenses — such as bills, rent, or groceries — on gaming?
Review Your Results:
• 0–2 "Yes": Generally safe — you are within healthy limits.
• 3–4 "Yes": A warning sign — consider setting limits.
• 5+ "Yes": Professional support is strongly recommended. Use self-exclusion.
Self-exclusion is the most powerful protection tool available. If you feel your gaming is getting out of control, take this step. Excluding your account will block login for a set period or permanently.
Log in, click the profile icon in the top right corner, and look for the "Responsible Gaming" section.
Choose your preferred duration: 30 days, 90 days, 1 year, or permanent exclusion.
For your security, a one-time OTP will be sent to your registered mobile number. Use it to confirm your identity.
Your account will be locked as soon as you confirm. No promotional messages will be sent during this period.
Your account is not automatically reactivated once the exclusion period ends. You must apply consciously, and a 72-hour cooling-off period applies.
Important: Do not attempt to open a new account while self-exclusion is active. If vip1 detects this, the account will be closed immediately.
Vip1 strictly prohibits gaming by anyone under the age of 18. As a parent or guardian, take the steps below to help keep your child safe.
Vip1 requires age verification at registration and may request additional identity documents in cases where there is any doubt.
Gaming addiction is a real issue and nothing to be ashamed of. Asking for help takes courage. vip1's support team is available 24/7. You can also reach out to professional specialists for expert guidance.
vip1 Live Support
24/7 live chat support is available. Log in to your account and start a chat directly from the "Support" section.
Email Support
For detailed advice or account-related requests, email [email protected]. You will receive a response within 24 hours.
National Counselling Centre
Contact a mental health service centre in Bangladesh. Kaan Pete Roi Helpline: 01779-554391
Family Support
If you feel a family member is struggling with a gaming problem, you can reach out to vip1 support on their behalf.
Our Commitment
Lock your account in just a few clicks, anytime. No waiting, no complicated process — protection is always right at your fingertips.
Set your own financial limits on your terms. Once a daily or monthly limit is in place, the system maintains it automatically — so you can play with peace of mind.
During extended sessions, vip1 automatically prompts you to take a break. Your session time and spending are always visible on screen.
Review your gaming patterns, total spending, and time played. This information helps you make informed decisions.
Age verification is mandatory at every stage of registration. Accounts that raise suspicion may be asked to provide additional identity documents.
Vip1's trained support team is available around the clock to help. Never hesitate to reach out if gaming is becoming a concern.
General FAQ